At Select Business Solutions, we provide world-class customer support for our tools, products, and processes.
The goal of the support team is to resolve your issues as rapidly as possible. Our experience has shown that the more relevant information that is available initially the more quickly issues can be diagnosed. We recommend that you have as much of the following information available to expedite the process of resolving your problem.
- Platform the software runs on (Operating system and version, etc.)
- Products and versions (Select Business Solutions product, Interfaces, third party products, etc.)
- Circumstances when the problem occurs
- Software changes coincident to the problem's onset
- Specific symptoms of the problem
- Severity of the problem
- Type of problem
- Isolated reproducible case illustrating the problem
Online support includes access to a knowledge base, other technical documentation and Release Notes, which document the new features for each product release, and service pack / hotfix product updates. You can also raise queries and problems on-line or if you prefer you can Contact Us by phone, fax, or email.
If you would prefer to call us, please have the following information ready:
- Your customer account number
- The product name and version
- The operating system name and version
Tel +1.888.328.7806 (USA and Canada)
Legal Disclaimer and Utilities
Select Business Solutions shall not be liable for errors contained herein, nor for consequential damages in connection with the furnishing, performance, or use of the material. All products or brand names used are trademarks or registered trademarks of their respective owning companies.